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06-02-2022 01:16 PM - last edited on 06-02-2022 01:35 PM by MayS
I have a HP Pavilion - 15z-cw100 CTO that is just over 2 years old. I began getting alerts that my hard drive was at risk for imminent failure, so I had the drive replaced. They were able to port over most of my files and apps, but were unable to move my MS Office app files over to the new drive. Office came preinstalled on the laptop, so I have no product key I can use to download/reinstall. Is there any way I can restore Office without having to buy a new version all because HP installed a ***bleep*** drive in the computer they sold me?
06-03-2022 02:50 PM
Welcome to the HP User Community.
When you first set up and registered the Office software on the computer, the registration data was sent to Microsoft.
Microsoft does not typically lose this information.
Try / Consider
Ask Microsoft to help you with your Microsoft / Office Software.
Things that are Microsoft / Office
Microsoft 365 / Microsoft Office are licensed products owned and controlled by Microsoft.
We can help to the extent of providing information to help you understand your options.
Microsoft Office - Product and License Information
Open and Read
Includes “Activate after reinstalling or moving Office”
Installation and License Key Options
Some of the ways to “get” Office Software:
- Trial Software that comes with the computer.
An "offer" to try the software, in other words. The license is NOT included in Trial offers.
- Purchase Microsoft Office when you purchase your computer
Look for your license key with your purchase paperwork.
- Receive a “free one year subscription to Office 365 when you purchase the computer (quite rare).
If you have trouble with this exact type of “installed” Office before it has expired,
Contact HP Support for recovery options.
- Purchase Office separately from Microsoft or other merchant.
Documentation / Website / How-to Instructions
Calls / links to:
To see help options: Scroll down to the middle of the page and select product
Need more help? Scroll down on the web page to find out how to contact Microsoft.
Purchase / Repair Options and Life without Office
Open the Website > Select categories on the left to narrow the focus
Includes instructions to “completely remove office” from the computer
Life is possible without Office
HP Device Home Page - References and Resources – Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
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