Need to reset the admin password as I forget it and need to download adobe.

[Aisling28]

I need to download adobe onto my laptop.

My partner bought this to me two years ago and gave an email and was provided with a password for admin, we have since lost the password and I can't seem to change admin or password at all. It is really important as no matter what i try to download it asks for admin password even if i am just using my own account. 

Any advice. 

Many thanks.

[WAWood]

@Aisling28 

Sorry, we are no longer able to provide any assistance with this.

I know we used to give out codes to bypass password issues, but the Community Policies changed this March such that we are now PROHIBITED from assisting customers in bypassing Admin or BIOS passwords, or in resetting those passwords.

For assistance in this NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

Good Luck

[Aisling28]

Thanks a lot for taking time out to answer!

Much appreciated.