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‎07-22-2020 07:12 AM

HP Recommended
Product: Chromebook
Operating System: Chrome OS

I rebooted my chromebook a few weeks ago and tried to redownload Netflix again and now it is saying my device is incompatible. I can't seem to get through on any chats for help. Any suggestions?

1 REPLY 1

‎07-24-2020 05:51 PM

HP Recommended

@JessAcud Welcome to HP Community!

 

I understand that you are unable to download the Netflix 

 

Please perform the below steps and check.

 

Settings > about Chrome OS > check for updates.

 

If the issue still persists, Perform a hard reset

A hard or forced reset erases all information in the computer memory. This forces the system to clear and reestablish the software connections between the BIOS and the hardware.

A hard reset does not remove any local files or settings.

  1. Press the power button and refresh button for five seconds. The computer turns off, and then turns on again.

  2. If necessary, press power button again to turn on the laptop.

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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