New Bios F.27 Rev.A released on September 12th 2016 going to blank screen after restart

[Systechman]

Hi you have an update here ( https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-g6-2100-notebook-pc-series/5262606/mode... ) for BIOS version F.27 Rev.A, released on sept 12th 2016. I wanted to update my BIOS to this version, I read notes, even found that this version is compactable with my pavilion G6 laptop operating system Windows 7 home basic 64bit.

After the software got installed, I was asked to restart my laptop and when it came back on, I was getting a black screen and I waited for approximately an hour and nothing happened. So I restarted my laptop and then tried the same procedure as per the instructions given by the HP BIOS software and it was the same - Black screen.

Did all necessary checks like RUN>sfc/scannow, checked for malware, registry corruption etc and nothing worked. Spoke to the call center as many as 27 times, all they had to say was that I was out of warrenty " So what ? " this is not a damage to the system or software, Just wanted to know what the heck was going on?

Later, I spoke to a team lead at customer service and she agreed to transfer me to Technical Support and to add to my woes, the girl in the call center never knew how to speak the basics of English and was misleading me completely, she even asked me to use HP recovery manager to update my BIOS, as if i weren't aware that It restores the driver to its orgnial condition only. She even asked me to remove the batteries and ''Put it down'' 😄 and then remove the plug connected to the laptop :D.

Though she was very poor in her communications and knowledge, I was able to grasp what she was trying to say and I did like what she said, then she asked me to press and hold down the power button for like 20 seconds without the battery or power plug inserted. What is this for HP,  Need you to explain how this is going to help?

I realised, there was no use going forward with her as she herself was confused, then I spoke to a "floor supervisor" (who didn't even had the knowledge about HP/troubleshooting) named Anirban S. He was so adamant and rude that he kept on telling me that I should get warrenty for my product, though I told him, I was transfered, after speaking to a Customer service Team lead and that it was his responsibility to get my damned issue fixed!

After resisting, he finally told me about Chat Support (after that long haul) and took me through the wrong websites (Showed his level of knowledge) and he finally disconnected the call as he realised, he was doing the wrong thing, wasting my time.

I was planning to purchase HP products in future for a business use in large quantities, but I guess HP has hit a road block in its customer care and technical support services, so I am moving ahead with some other Desktop/laptop manufacturer, who can provide a better service.

Now,  If anybody out there could be of any assistance please let me know the reason/s why I got a blank screen. Any help and suggestions would be highly appreciated.

My current BIOS version/date is F.26, 03-06-2014, 

Operating system Windows 7 Home Basic 64bit

[Jeet_singh]

Hi @Systechman,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with the computer not booting after the recent update. Don't worry I'll do my best to help you resolve this issue.

If the issue started recently after the update, where the screen goes black after the login screen and stays for sometime and then loads the regular screen,

I would suggest you try these steps here: 

1. Press the Windows and R key together to open the run command box.

2. Type msconfig and press enter.

3. Go to the services tab and Uncheck or disable App Readiness. Refer to this image: 

4. Click on Apply and click on OK.

5. Restart your computer.

If the PC is not booting into Windows, let's try these steps here:

Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

1. If Windows is open, click Start and then Shutdown.

   If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

2. With the power off, disconnect the power cord from the back of the computer.

3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

4. Reconnect the power cord and turn on the power.

Attempt to reset or recover the existing BIOS (if the recent update was interrupted): Click here

If you are having issues performing using Windows + B, I would suggest you try to follow the Step 3: Create a BIOS recovery flash drive.

Step 1: Verify the current BIOS version installed and the correct ROM Family SSID for your PC 

Step 2: Find the BIOS updates 

Step 3: Download and install the BIOS update 

(Notebook bios update: http://support.hp.com/us-en/document/c00042629)

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[Systechman]

The issue was with the BIOS. After installing the BIOS update, I was told to restart my laptop and when it turned back on, it only displayed a black screen and literally had no progress even after an hour, so I held down the power  button and restarted the laptop and there was no luck. I used my other computer  to check as to what might have been wrong and came across an article not on HP forum, for BIOS recovery and this worked, I got my laptop back on. 

I know that there is a BIOS update available for my laptop, but I prefer not to install it, as I fear it may corrupt my laptop again. I cannot afford to lose any data at the moment.

I wish your technical team had taken me through the steps and procedures as you had mentioned. Everyone prefers a speedy solution over the call. I understand that my laptop is out of warrenty, but that doesn't mean that the support should stall. HP has sold me their product and HP should help me in resolving my issue, unless the issue is irreparable and requires a technican to fix it, where it makes sense to get a warrenty or take my laptop to a service center.

This issue was simple, but your technical team denied help and stated that they cannot help me fix my issue. I spoke to a floor supervisor, who just cut me off at the Technical department. One of the funniest moments were when the agent at the Technical Department told me to go to recovery manager and update BIOS from there 😄 , which we all know won't be possible, as recovery manager only recovers the software to its factory condition.

Anyways, thank you for your response and hopefully, someone else having an issue with BIOS, find what you have mentioned.

Thank you.

[Jeet_singh]

Hi @Systechman,

Thank you for replying,

I'm glad I could contribute towards resolving the issue and finding the solution you were looking for.

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂

Regards,