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‎12-12-2019 08:02 AM

HP Recommended
Product: Chromebook 14-db0003na
Operating System: Chrome OS

Hi there,

 

I got this Chromebook as an offer from a Pixel 4 pre order.

 

I am very disappointed with it - considering it is a brand new machine...

 

It is super slow, it lags when playing simple games like starblast.io or flyordie.io....

 

Is there any way I can get a replacement? A Chromebook that runs quickly and efficiently? Surely this one must be defective...

 

Many thanks,

Strat501

1 person had the same question
1 REPLY 1

‎12-12-2019 07:04 PM

HP Recommended

@Strat501 


Sorry, but this is just self-help Community staffed mostly by volunteers and we are not authorized to deal with warranty service or equipment replacement issues.   For these issues, you will need to contact HP Customer Support directly.

 

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!



I am a volunteer and I do not work for, nor represent, HP
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