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Message 1 of 2
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New Computer stuck in Please wait while we install system update

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HP Envy x360 2-in-1 Laptop, 15.6

I just got my HP Envy x360 2-in-1 15.6 laptop in the mail today. After the initial setup and playing around with the computer, it requested a restart. The screen has the HP symbol with the message Please wait while we install a system update. It has been on this screen for 1 hour and 15 mins and the keyboard light has been on non stop since. What do I do, do I do a hard reset or do I wait it out?


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Message 2 of 2
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Sorry for the situation, but if you power off the PC before the update is done, you will then crash it into an unrecoverable state which would most likely require a complete factory reset to restore it, and then you would be in this same situation again.


I would return it for a refund as you should not be having this kind of issue with a new PC.

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