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JJackson5
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New HP - prt sc won't work

HP Recommended
17z-ca300

I'm not sure if the prt sc button is just not working on my new HP, but I think that's the case. I cannot print screen at all, whether just pressing prt sc, ctrl+prt sc, fn+prt sc, windows+prt sc, windows+fn+prt sc or any other option. Nothing appears to be saved to my account either, and I tried turning the number lock off because someone said that worked for that person.

 

I know I could use the snip tool, but is there any other way to use prt sc? (BTW, the "insert" function works properly if I press fn+prt scn.) 

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JJackson5
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Updated the Bios, and it worked one time.  Now not working again.

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