New Hp Battery Not Charging

[GoGhost]

I recently just purchased a replacement battery as my old one just gave out on me. The computer turns on but the battery will not charge it says 0%. I have tried running hp support battery report, the windows shell report, the component test through the boot menu all systems tell me the battery is fine & operational. I tested the AC & it passed with flying colors just to double check I used a separate AC rated the same as the voltage for the battery came out the same way no charge. I’ve deleted the battery drivers & reinstalled them to no prevail. 
Any new ideas?

ps: I know it’s old but she was still working like a charm up until this battery issue. 

[Nal_NR]

Hi @GoGhost,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information

Was that an original battery that you replaced?

Have you updated the Bios?

Meanwhile, follow the steps below.

POWER DRAIN:

Please disconnect all the devices and cables connected to your computer including the power cable and then press and hold the power button for about 20 seconds and connect the power cable back again and try to power on the computer.

CBR:

Press windows key and then followed by the key "B" this time and then the power button for around 3-4 seconds, then release the power button and continue to hold windows+B for 3-4 seconds more.

CMOS RESET:

Press windows key and then followed by the key "V" and then the power button for around 3-4 seconds, then release the power button and continue to hold windows+V for 3-4 seconds, you may not receive a response from the computer, Please let me know what happens.

Also, check and update if there is any latest BIOS available. Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!