New MPP2.0 Tilt Pen with new Envy x360-16 laptop

[artego]

I can see several support threads on the same issue I am experiencing with my new Envy x360-16 laptop (B20E0PA) and getting the Rechargeable MPP2.0 Tilt Pen (3J122AA) to work with it. Has anyone successfully managed to get this pen to work with a new Envy x360 ?..I have tried to charge it up using the supplied (very short) USB-C cable and the light is 'steady amber'. Left it to charge for several hours and the light stayed 'steady amber'. I used a different cable and USB power source , and it still stays 'steady amber' and does not change to 'solid white' indicating it is fully charged. So the thing does not even get to fully charged state. How do you 'pair' or connect the pen with the Envy x360?..only has two buttons for selecting or erasing. Maybe the issue is down to the pen not being 'fully charged'...not sure. Pretty poor from HP to not include any instructions or 'how to' inside the box. I was advised by the company I purchased the Envy x360-16 from that this is the supported pen...any help appreciated. 

[Irfan_06]

Hi @artego,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

It seems like an issue with the MPP2.0 pen and I apologize for any inconvenience this may have caused. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further with the replacement pen. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support