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- HP Community
- Notebooks
- Notebook Software and How To Questions
- New Radeon software update notification

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07-16-2020 05:37 PM
I keep getting an annoying notification of an update to Radeon software every 10 seconds! However, it doesn't give any hint how to resolve it. It seems to be a common issue with HP Envy laptops. How do I resolve it. Why do software manufacturers do that??
07-19-2020 11:57 AM
Welcome to the HP Support Community!
I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need the product number and the exact model for your computer.
Follow the steps in the below article to find the product details.
https://support.hp.com/us-en/document/c03754824
Look forward to hearing from you and you have a great day!
Take care.
Cheers!
The_Fossette
I am an HP Employee
07-31-2020
04:50 AM
- last edited on
08-01-2020
05:42 AM
by
MatheusH
Thanks for the response - sorry, I have been a bit sick lately. I have an HP Envy x360 Convertible 13-ar0xxx.
Product number 6YD59PA#ABG, serial number [Private information removed]
Hope that helps!
08-01-2020 03:52 AM
Thanks for replying @PEAC
Please try these steps -
Step 1 Windows Updates -
1) In the search box, type and open Windows Updates.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Step 2 HP Support Assistant Updates -
1) In the search box, type and open HP Support Assistant.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Also, try updating the BIOS. Refer to this document for steps - HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System)
Asmita
I am an HP Employee
08-03-2020 08:42 PM - edited 08-03-2020 08:43 PM
Thanks for getting back to me. I updated all the software updates I could find and some were for Radeon software, and I even updated the BIOS. I thought I had fixed the problem, but a few minutes later, the same notification keeps coming up! I just can't get rid of it. I can block that notification, but presumably the problem remains. I'll be making sure I don't buy another computer using Radeon software, and wondering whether I should avoid HP devices. Why should this be so difficult? It should just be able to update automatically.
08-05-2020 01:19 AM
Appreciate you trying the steps @PEAC
I'd suggest you Contact HP in your region regarding this.
Thanks!
Asmita
I am an HP Employee