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HP ENVY 17.3 inch Laptop PC 17-ch0000 (23S99AV)

Hi, I have bought a new care pack HP 1y PW 3d Onsite Consumer SVC for my HP ENVY 17.3 inch Laptop PC 17-ch0000. I have a certificate from 29/10/2023. It said it would be active on HP website within 24 hours. I don't see it anywhere. Where is the problem? I also would like to know terms of the care pack, I mean what it includes.

 

Best Regards

Bretislav

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