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Locked

‎06-06-2021 08:22 PM

HP Recommended

Product name 15-dy1024wm    When attempting to get the laptop set up, it asks for my email account and then asks for that email password but says password is incorrect. changed **bleep** password and laptop still won't recognize it. 

1 person had the same question
1 REPLY 1

‎06-07-2021 07:12 AM

HP Recommended

Hi there! Thank you for visiting the HP Support Community! 🙂  

 

According to the Community's Rules of Participation:  

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.  

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.  

 

Kind regards,  

 

BiancaS.

I work on behalf of HP.
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