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HP Recommended
Microsoft Windows 11

Hello,

I have the same issue: https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Persistent-Latency-Issues-with-...

 

But the Link to the drivers is dead/broken. 

 

The Problem is the latency. It goes from 6ms to 3000ms on all machines we have from this series (Probook 465 G11). I takes 4 minutes to get to the Windows start screen (where I can enter the crendentials). If I plug the LAN Interface, it takes 35 secs.  Here is the Ping pattern:

Antwort von xxx.xxx.xxx.xxx: Bytes=32 Zeit=5ms TTL=128
Zeitüberschreitung der Anforderung.
Antwort von xxx.xxx.xxx.xxx: Bytes=32 Zeit=2843ms TTL=128
Antwort von xxx.xxx.xxx.xxx: Bytes=32 Zeit=8ms TTL=128
Antwort von xxx.xxx.xxx.xxx: Bytes=32 Zeit=2018ms TTL=128
Antwort von xxx.xxx.xxx.xxx: Bytes=32 Zeit=8ms TTL=128
Antwort von xxx.xxx.xxx.xxx: Bytes=32 Zeit=1854ms TTL=128
Antwort von xxx.xxx.xxx.xxx: Bytes=32 Zeit=8ms TTL=128
Antwort von xxx.xxx.xxx.xxx: Bytes=32 Zeit=2571ms TTL=128
Zeitüberschreitung der Anforderung.
Antwort von xxx.xxx.xxx.xxx: Bytes=32 Zeit=1839ms TTL=128

Any other model (for example Probook 430 G8) don´t have this problem.

 

 

 

11 REPLIES 11
HP Recommended

Hi @OettiIT 

 

Try this driver version

 

MT7922 Driver, version 3.5.0.1374

https://ftp.hp.com/pub/softpaq/sp170001-170500/sp170057.exe

 

 

 

HP Recommended

Hi @Resistencia,

 

This is the one with the issue. I think it came with the last Windows update. I also tried to roll back to the old one 3.4.0.1304 (it worked for the last year with this one). The problem suddenly occurs 1 or 2 weeks ago (MS Patchday maybe). Then I found the entry in the forum with the driver recommendations for 3.5.0.7 but I can´t download it. When I put a realtek wifi card in the pcie slot of the NB It works well. So It must be the mediatek. Unfortunately I have planty of them here at our company...

HP Recommended

O sorry my fault, I tested the 3.5.0.1349. I´ll try yours tomorrow thanks. 

HP Recommended

Hi, @OettiIT 

 

There is a newer driver than 3.5.0.1374.

 

MT7922 Driver, version 3.5.0.1380

 

FIXES:
- Fixes an intermittent issue that causes the system to disconnect from the network. (MT7922)

 

sp171422.exe

HP Recommended

Hi,

I tried both of them. I get the same issue. At boot sequence the latency is awful bad:

Antwort von 192.168.99.84: Bytes=32 Zeit=471ms TTL=128
Antwort von 192.168.99.84: Bytes=32 Zeit=7ms TTL=128
Antwort von 192.168.99.84: Bytes=32 Zeit=890ms TTL=128
Antwort von 192.168.99.84: Bytes=32 Zeit=950ms TTL=128
Antwort von 192.168.99.84: Bytes=32 Zeit=3746ms TTL=128
Zeitüberschreitung der Anforderung.
Antwort von 192.168.99.84: Bytes=32 Zeit=727ms TTL=128
Antwort von 192.168.99.84: Bytes=32 Zeit=3036ms TTL=128
Antwort von 192.168.99.84: Bytes=32 Zeit=2265ms TTL=128
Antwort von 192.168.99.84: Bytes=32 Zeit=1130ms TTL=128
Antwort von 192.168.99.84: Bytes=32 Zeit=5ms TTL=128

 

When I change the hardware wifi card to an Realtek, the error is gone imidiately. But I have about 60 pieces of this model. I don´t want to buy new cards. I also tried different NB models with different chipsets of wifi -> no issue. I deactivated the energy savings (in UEFI and Windows) and so on. nothing changes.

 

When I first tried the 3.5.0.1374 in the morning, the issue dissapears for 3 reboots -> then again high latency. The driver at device manager is still the 3.5.0.1374. I deleted every other driver in the driver storage. I have no clue...

thx

HP Recommended

Hi:

 

Unfortunately, I don't know what the problem could be, but I don't understand why the driver didn't update to version 3.05.00.1380.

 

My initial reaction was that HP mislabeled the driver version, but when I explored the driver file that was created when you run the file, in the MT7922 driver folder it shows version 3.05.00.1380.

 

[Version]
Signature = "$Windows NT$"
Class = Net
ClassGUID = {4d36e972-e325-11ce-bfc1-08002be10318}
Provider = %MediaTek%
CatalogFile = mtkwl6ex.cat
DriverVer = 01/16/2026, 3.05.00.1380
PnpLockDown = 1

 

Try manually updating the driver to version 3.05.00.1380 by going to the device manager.

 

Click on the Mediatek wifi adapter.

 

Click on the driver tab.  Click on Update driver.

 

Select the 'Browse my computer for drivers' option and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp171422.

 

Make sure that the include subfolders box is checked and see if the driver installs that way.

 

The driver folder shows driver support for the following MT7922 hardware IDs:

 

; MT7922
%MT7922.DeviceDescExA% = MTK7922_DEFAULT.ndi, PCI\VEN_14C3&DEV_7922&SUBSYS_792214C3
%RZ616.DeviceDescExA% = AMD7922_DEFAULT.ndi, PCI\VEN_14C3&DEV_0616&SUBSYS_061614C3
%RZ616.DeviceDescExA% = AMD7922_DEFAULT.ndi, PCI\VEN_14C3&DEV_0616&SUBSYS_E61614C3
%RZ616.DeviceDescExC% = AMD7922_MODE5.ndi, PCI\VEN_14C3&DEV_0616&SUBSYS_E0CB105B
%RZ616.DeviceDescExC% = AMD7922_MODE7.ndi, PCI\VEN_14C3&DEV_0616&SUBSYS_E0DB105B
%RZ616.DeviceDescExC%           = AMD7922_MODE7.ndi,      PCI\VEN_14C3&DEV_0616&SUBSYS_223C14C3
%RZ616.DeviceDescExC%           = AMD7922_MODE7.ndi,      PCI\VEN_14C3&DEV_0616&SUBSYS_E0F8105B

HP Recommended

sorry but this was a misunderstanding. I already tried 3.5.0.1380 and the 3.05.00.1374. You see the right driver number in control panel -> so it´s updated correctly  but the issue is the same at both versions. I cleaned the driver space and tried the 3.05.00.1374 first, cleanded again then tried the 3.5.0.1380. Nothing changes at latency, still high. I´m sorry

HP Recommended

this is the pattern after logged into windows:

 

Antwort von 192.168.99.84: Bytes=32 Zeit=8ms TTL=128
Antwort von 192.168.99.84: Bytes=32 Zeit=8ms TTL=128
Antwort von 192.168.99.84: Bytes=32 Zeit=9ms TTL=128
Antwort von 192.168.99.84: Bytes=32 Zeit=8ms TTL=128
Antwort von 192.168.99.84: Bytes=32 Zeit=8ms TTL=128
Antwort von 192.168.99.84: Bytes=32 Zeit=8ms TTL=128
Antwort von 192.168.99.84: Bytes=32 Zeit=8ms TTL=128
Antwort von 192.168.99.84: Bytes=32 Zeit=7ms TTL=128
Antwort von 192.168.99.84: Bytes=32 Zeit=9ms TTL=128
Antwort von 192.168.99.84: Bytes=32 Zeit=8ms TTL=128
Antwort von 192.168.99.84: Bytes=32 Zeit=7ms TTL=128
Antwort von 192.168.99.84: Bytes=32 Zeit=7ms TTL=128
Antwort von 192.168.99.84: Bytes=32 Zeit=8ms TTL=128
Antwort von 192.168.99.84: Bytes=32 Zeit=7ms TTL=128
Antwort von 192.168.99.84: Bytes=32 Zeit=10ms TTL=128
Antwort von 192.168.99.84: Bytes=32 Zeit=40ms TTL=128
Antwort von 192.168.99.84: Bytes=32 Zeit=81ms TTL=128
Antwort von 192.168.99.84: Bytes=32 Zeit=7ms TTL=128
Antwort von 192.168.99.84: Bytes=32 Zeit=8ms TTL=128
Antwort von 192.168.99.84: Bytes=32 Zeit=7ms TTL=128
Antwort von 192.168.99.84: Bytes=32 Zeit=8ms TTL=128
Antwort von 192.168.99.84: Bytes=32 Zeit=7ms TTL=128

HP Recommended

I also tried change speed from ax over ac to n; I disabled roaming in Wifi card. I preferred 5 ghz, and so on, nothing changes. I can repruduce this issue on all models with mediatek. In sophos fw, there will be bad tcp packages from this adress, so there must be a problem with the cards/drivers. No other chipset at our company had the same problem.

 

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