cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Kevin747
Level 2
14 12 0 0
Message 1 of 7
594
Flag Post

Newest Synaptics Touchpad Driver?

HP Recommended
Laptop 15-bs080wm #1TJ77UA
Microsoft Windows 10 (64-bit)

I am running Synaptics TouchPad Driver 19.5.10.69     Is there a newer driver?    The net shows 19.2.17.59   I tried the download but it is incompatible with my Windows ver. 10.0.19042. I am having mouse pointer issues.

6 REPLIES 6
Paul_Tikkanen
Level 21
Level 21
136,237 99,329 20,947 28,766
Message 2 of 7
Flag Post
HP Recommended

Hi:

 

I see 19.5.35.54 dated Mar 16, 2020 on your notebook's support page...

 

HP Notebook - 15-bs080wm Software and Driver Downloads | HP® Customer Support

Was this reply helpful? Yes No
Kevin747
Author
Level 2
14 12 0 0
Message 3 of 7
Flag Post
HP Recommended

OK I loaded and installed it but the pointer/curser is still very erratic. Freezes, moves or selects text without touching the pad. I have been told that I need to reset the computer. 

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
136,237 99,329 20,947 28,766
Message 4 of 7
Flag Post
HP Recommended

You may have to resort to that to rule out a software/OS issue.

 

If it still acts crazy afterward, it could be a hardware issue has developed.

Was this reply helpful? Yes No
Kevin747
Author
Level 2
14 12 0 0
Message 5 of 7
Flag Post
HP Recommended

I have updated to Windows 10.0.19042. I then downloaded Synaptics mouse driver 19.5.35.54. I get a message that this driver is incompatible with this windows version. Could you please find out what version this system should be using? Thanks!

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
136,237 99,329 20,947 28,766
Message 6 of 7
Flag Post
HP Recommended

Unfortunately, I wouldn't be able to help you with that since the driver on your notebook's support page I gave you is the latest one.

 

I have also checked a few different newer HP notebooks with the Synaptics touchpad, and they all have that driver as the latest one.

 

 

 

 

Was this reply helpful? Yes No
Kevin747
Author
Level 2
14 12 0 0
Message 7 of 7
Flag Post
HP Recommended

The device manager in Windows 10.0.19042 now shows the Synaptics mouse driver as 19.5.35.54 after Windows tells me it is not supported in ver. 19042. Unfortunately I still have the same problems with the mouse freezing and moving around wildly selecting and enabling icons and text. Some kind of software in this laptop is hijacking the the mouse. I have now tried installing and using every driver listed in the driver menu on this laptop. Some don't work at all, the rest all have the same problems with the erratic curser. 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation