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12-08-2020 11:57 AM
I am running Synaptics TouchPad Driver 184.108.40.206 Is there a newer driver? The net shows 220.127.116.11 I tried the download but it is incompatible with my Windows ver. 10.0.19042. I am having mouse pointer issues.
01-25-2021 01:19 PM
I have updated to Windows 10.0.19042. I then downloaded Synaptics mouse driver 18.104.22.168. I get a message that this driver is incompatible with this windows version. Could you please find out what version this system should be using? Thanks!
01-25-2021 02:35 PM
Unfortunately, I wouldn't be able to help you with that since the driver on your notebook's support page I gave you is the latest one.
I have also checked a few different newer HP notebooks with the Synaptics touchpad, and they all have that driver as the latest one.
01-26-2021 08:22 AM
The device manager in Windows 10.0.19042 now shows the Synaptics mouse driver as 22.214.171.124 after Windows tells me it is not supported in ver. 19042. Unfortunately I still have the same problems with the mouse freezing and moving around wildly selecting and enabling icons and text. Some kind of software in this laptop is hijacking the the mouse. I have now tried installing and using every driver listed in the driver menu on this laptop. Some don't work at all, the rest all have the same problems with the erratic curser.