No MIC voice and built in camera doesn't work

[Guided]

No MIC voice and built in camera doesn't work

[Deep_World]

Hi  @Guided,
 
Welcome to the HP Support Community!

Thanks for reaching out!

I understand you're experiencing an issue where both the built-in microphone and camera are not working. Dont worry I'll be glad to help you troubleshoot this.

To assist you better, could you kindly provide the following details?

• The exact HP product model number
• Do you see any error messages in the Camera app or during video calls?
• Is the camera listed under "Cameras" and the microphone listed under "Audio inputs and outputs" in Device Manager?

In the meantime, kindly try the below steps and confirm :  

 1: Check Camera Privacy Settings

1. Open Settings -Privacy & Security -Camera.
2. Make sure Camera access is turned On.
3. Ensure Let apps access your camera is enabled.

 2: Check Microphone Privacy Settings

1. Open Settings -Privacy & Security -Microphone.
2. Turn Microphone access On.
3. Verify that applications such as Teams, Zoom, or the Camera app are allowed to use the microphone.

 3: Run HP Hardware Diagnostics

1. Turn off the notebook.
2. Power it on and repeatedly tap F2.
3. Run the Camera and Audio component tests if available.
4. Share the results with us.

4: Check Device Manager

1. Press Windows + X and select Device Manager.
2. Expand Cameras and Audio inputs and outputs.
3. Look for any warning symbols.
4. Right-click the device and select Update driver.

5: Test in Windows Camera App

1. Open the Windows Camera application.
2. Check whether the camera preview appears.
3. Record a short video and confirm if audio is captured.

Helpful HP Documents :

• HP PCs - Troubleshooting webcam issues:  Click here
• HP PCs - Microphone troubleshooting: Click here 

I hope this helps.