No MIC voice and built in camera doesn't work

[Guided]

No MIC voice and built in camera doesn't work

[Deep_World]

Hi  @Guided,
 
Welcome to the HP Support Community!

Thanks for reaching out!

I understand you're experiencing an issue where both the built-in microphone and camera are not working. Dont worry I'll be glad to help you troubleshoot this.

To assist you better, could you kindly provide the following details?

• The exact HP product model number
• Do you see any error messages in the Camera app or during video calls?
• Is the camera listed under "Cameras" and the microphone listed under "Audio inputs and outputs" in Device Manager?

In the meantime, kindly try the below steps and confirm :  

 1: Check Camera Privacy Settings

1. Open Settings -Privacy & Security -Camera.
2. Make sure Camera access is turned On.
3. Ensure Let apps access your camera is enabled.

 2: Check Microphone Privacy Settings

1. Open Settings -Privacy & Security -Microphone.
2. Turn Microphone access On.
3. Verify that applications such as Teams, Zoom, or the Camera app are allowed to use the microphone.

 3: Run HP Hardware Diagnostics

1. Turn off the notebook.
2. Power it on and repeatedly tap F2.
3. Run the Camera and Audio component tests if available.
4. Share the results with us.

4: Check Device Manager

1. Press Windows + X and select Device Manager.
2. Expand Cameras and Audio inputs and outputs.
3. Look for any warning symbols.
4. Right-click the device and select Update driver.

5: Test in Windows Camera App

1. Open the Windows Camera application.
2. Check whether the camera preview appears.
3. Record a short video and confirm if audio is captured.

Helpful HP Documents :

• HP PCs - Troubleshooting webcam issues:  Click here
• HP PCs - Microphone troubleshooting: Click here 

I hope this helps. 

[Guided]

HP ZBook 17 G6 Mobile Workstation IDS Base Model.

• The exact HP product model number: 
  Product number:
  6CK24AV
• Do you see any error messages in the Camera app or during video calls? Tell me there is no camera installed. I checked the BOIS, I didn't find any built-in Camera in the Built-in Devices and no listed camera in the device manager
• Is the camera listed under "Cameras" and the microphone listed under "Audio inputs and outputs" in Device Manager?  When I talk the MIC doesn't type in the text box.

All these check it

[Deep_World]

Hi @Guided,
Thank you for the update . 

Since you have already checked the BIOS, Device Manager, and Camera app, and the camera is not being detected, this may indicate a hardware-related issue. However, before considering service, please ensure your BIOS is up to date.

As you have also tagged Windows 10 version 22H2, If you are planning to use or upgrade to Windows 11 version 22H2, the latest BIOS available for your HP ZBook 17 G6 (Product No: 6CK24AV) is:

• HP BIOS and System Firmware (R92)
• Version: 01.35.02 Rev.A
• Release Date: May 20, 2026
• Download:HP BIOS Update . 

After updating the BIOS:

1. Restart the PC and load BIOS defaults.
2. Run HP Hardware Diagnostics (F2) and perform the Camera and Audio tests.
3. Check whether the camera appears in BIOS, Device Manager, or the Windows Camera app.

If the camera is still not detected after the BIOS update and diagnostics, please share the test results. This will help determine whether the camera hardware requires service.

[Guided]

After testing BOIS, I got error for MIC as shown the PIC 2. Also the Camera doesn't appear in the BIOS as shown in  Pic1. Hopefully you help me to fix both issues above.