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Locked

‎10-05-2021 09:14 AM

HP Recommended
Product: HP ENVY X360 - 13-Ay0807nz
Operating System: Microsoft Windows 10 (64-bit)

Hello All,

I lost USB-C connectivity after installing HP PC Hardware Diagnostics UEFI 8.2.0.0 (sp115284) and HP Notebook System BIOS Update F.20 (sp131763).Under Device Manager there a warning (Code 43) on UCM-UCSI ACPI Device.

I don't think this is OS related as I tried restoring an older backup and rolling back from Windows 11 to Windows 10 and the issue still persists.

I'm opening a new topic because the bellow topics didn't helped me.
https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/UCM-UCSI-ACPI-Device-code-43/td...
https://h30434.www3.hp.com/t5/Tablets-and-Mobile-Devices-Archive-Read-Only/Error-Code-43-on-USB-Conn...


Note: My laptop is the AMD Ryzen 4700U model

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