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Envy 15 j049TX
Microsoft Windows 10 (64-bit)

My laptop model is HP ENVY 15 J049 TX. It came with Windows 8 built in. I upgraded my pc to windows 10. But on my laptop's support and drivers page( on HP's website), there is no option to choose Windows 10. The latest operating system I can choose is Windows 8.1 64bit. So I was wondering how can I get the drivers for Windows 10. 

 

The second part of the question( that could be related to the drivers) - my computer's hibernate function no longer works. The Sleep mode works fine. Hibernate option is enabled and displayed. It even hibernates normally. But when I power my device back on, it turns on the same way as if I shut down the computer. It can't resume from where I left. Hibernation is not working at all. 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

Looking at the specs for your notebook, you should be able to use all of the W10 drivers and software from the 15t-j100 on your model, except the BIOS and firmware files.

 

http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-15-j100-Quad-Edition-Notebook-PC-series/6521...

 

Unfortunately, I wouldn't know what you can do about the hibernate issue.  It could be driver related as you pointed out.

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

Looking at the specs for your notebook, you should be able to use all of the W10 drivers and software from the 15t-j100 on your model, except the BIOS and firmware files.

 

http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-15-j100-Quad-Edition-Notebook-PC-series/6521...

 

Unfortunately, I wouldn't know what you can do about the hibernate issue.  It could be driver related as you pointed out.

HP Recommended

 

Thanks for responding. My problem is solved. 

 

I installed a software called Driver easy, which helped me find and download all the drivers from their respective websites. But the latest Windows 10 drivers for my Intel Graphics Display and Validity Fingerprint scanner discovered by this software were incompatible. So I uninstalled both these drivers and installed the old drivers(from 2013) which are designed for Windows 8.1

Everything works fine now.

The wrong driver for the Intel Graphics messed up my hibernaton feature.  

 

HP Recommended

You're very welcome.

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