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‎10-30-2023 06:35 AM

HP Recommended
Product: HP 250 15.6 inch G10 Notebook PC (780Q8AV)

Hello,

 

I installed Win11 on my new 250 G10. According to my device manager, the PCI drivers (Chipset) and the touchpad drivers are missing.

The auto searching function of MS didnt work and all of the drivers an HP websitze online didnt work too. (I tried to install each of them just to test it).

=> Missing drivers

=> Touchpad is not working

 

Where can I get the correct drivers?

 

BR

Category:
1 REPLY 1

‎10-30-2023 07:07 AM - edited ‎10-30-2023 07:58 AM

HP Recommended

unknown drivers can be looked up as described below

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

 

If the driver is not listed using windows 11 device list (browsing for drivers) then go here

https://devicehunt.com/view/type/pci/vendor/1022/device/43D5

and change 1022 and 43d5 to what your unknown VENdor ID and DEVice id show in the device manager

 

If you purchased the notebook with windows 11 (instead of freedos) you might have cloud recovery available

https://d34z73bbtpzgej.cloudfront.net/

 

 

Did you try the Synaptics touchpad driver?

https://support.hp.com/us-en/drivers/selfservice/hp-250-15.6-inch-g10-notebook-pc/2101595274/model/2...

 

Thank you for using HP products and posting to the community.
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