No options for product support

[SunBurn]

I recently purchased from the HP Store a

product 537Z6AV - HP ENVY 17.3 inch Laptop PC 17-cr0000 IDS;

when I go to my HP support account, support.hp.com, and look for my contact options for product support there are none.

No phone, live chat, messenger, etc. for help.  It only brings up the HP service center locator.

Is this normal and how do I get support for my new device?

[Dragon-Fur]

@SunBurn 

Welcome to the HP Community Forum.

Your website support for this device:

HP ENVY 17.3 inch Laptop PC 17-cr0000 

HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty

Select a method and contact HP Support

Open website  HP World-Wide Support

Select your region and follow the prompts

Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

 ---------------------------------------------------

Reminders - READ

• Case submission to HP Support is available to those whose devices registered and are still in Warranty.

• Some regions display phone / chat contact information only after the case is submitted online

• Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.
• HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.
• If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

• HP Phone numbers you find on the Internet have likely been hijacked. 
• Old HP phone numbers – for example, those no longer used by HP since the move to “online” case submissions  – might have been might have been lifted and reassigned.  Do not be a victim.  Be Careful.

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HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

Open

HP ENVY 17.3 inch Laptop PC 17-cr0000 

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People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[SunBurn]

Where/how do you submit a case?

[Dragon-Fur]

@SunBurn 

Go here:

 USA / Canada >   HP® Customer Support - USA

Create your case submission online and submit.

After the case is submitted / accepted, contact options will be provided on the screen.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

[SunBurn]

The only tab/place to create an account that I can find is under Business Support.

[Dragon-Fur]

@SunBurn 

Perhaps the product is not registered yet.

?

I'll forward your question to our moderator team.

Request for Review – Please Read

A request has been submitted to our Community moderators for review and possible escalation of your question.

Worth Noting

• Our Community is a peer-to-peer user group.
• We are not HP Technical Support -- We are not associated with HP Sales, Service, or Warranty.
• Our request for assistance on your behalf does not guarantee HP will respond nor does our request influence the outcome.
• The time frame (how long it takes) to receive a response from HP is not controlled by the Community.

Important

• Do not contact phone or email posted in a public or private message from “new” members.

• Please do not post any personal information in the Community.  We are a public resource.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

[SunBurn]

Thanks 

The product shows on My HP Account and appears on My HP Dashboard.

[Anand_Andy]

Hi @SunBurn,

Welcome to the HP Support Community

I understand you need information on creating a case for your HP ENVY 17.3 Inch Laptop PC 17-Cr0000 IDS Base Model. Not to worry I will help you to get a resolution to resolve the issue.

Please refer to this Video: Create a New Support Case in MyHPSupport

I hope that answers your concern adequately. Let me know!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[SunBurn]

Andy,

I'm a private/individual user/owner 

not a business.

Thanks for the response

[Anand_Andy]

@SunBurn,

Thank you for your response, I really appreciate your efforts, are you able to create a case now?

Keep me posted