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‎05-29-2024 07:25 AM - edited ‎05-31-2024 04:05 AM

HP Recommended
Product: HP Pavilion x360 14 inch 2-in-1 Laptop PC 14-ek0000 (54B26AV)

Got latest HP BIOS Update. Bios timing setting is set to NEVER but backlighting on keyboard has reverted to going off after 20-30 seconds of non use. This PERMANENTLY BACKLIGHTING is a critical issue for me and the ONLY reason I bought the HP laptop, now out of warranty.

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1 REPLY 1

‎05-29-2024 11:01 AM - edited ‎05-31-2024 04:10 AM

HP Recommended

Let me guess. The new Bios Update eliminated the permanent backlit keyboard option? For "energy" reasons? If so, let me tell HP something. THAT is the ONLY reason I bought my HP laptop. I need that keyboard lit permanently, to do my creative work, which I often do in a darkened room in the middle of the night (someone else is sleeping in the room). If you are not going to allow the option of a Permanent backlit keyboard I WILL NEVER EVER BUY ANOTHER HP PRODUCT AGAIN!

 

If I am incorrect please let me know how to activate the PERMANENT backlit keyboard. btw, my laptop is now out of warranty and I am NOT paying HP $99 for a one-time tech support session or hundreds of dollars for another year or less of warranty!

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