Norton 360 indicates there are 24xx issues slowing down my computer

[David659]

I'm not sure that I chose the correct board since there wasn't a choice that I thought matched my question.

I have an HP Pavilion model number 15t-eg300 that I can't add to my products because according to HP, the serial number is not valid. We have Norton360 anti-virus installed on all of our computers, and have used it for years. This computer replaced an HP 350G1, but on all of our computers, notifications would periodically pop up stating there are xxxxxx issues slowing down your computer, and then offers a subscription for Norton Utilities to repair the issues. The 350G1 was my daily computer whereas the HP 4510s that I also have is in the garage and used for streaming and occasionally reading emails. Including my wife's desktop computer, they all supposedly have issues slowing them down according to whatever scan Norton performs.

The 350G1 was up to over 53,000 issues by the time I took it in for repairs after performing a cloud-based scan from a different anti-virus than Norton where it had a black screen when it booted. It would not display the login screen which is why I took it in. I'm not sure what, if anything else they did, but they performed a clean install of Windows 10.

I bought this Pavilion directly from HP and received it on July 8, so at this point it is just barely into its sixth day of use. Yet Norton has already found over 2400 issues slowing it down. As far as I can tell, the computer has not slowed down from the first day of use. As a matter of fact, the 350G1 with over 53,000 issues was as fast as it's been in a while when I picked it up from having the repairs performed, yet it still had over 53,000 issues.

My question is; why is Norton already finding issues with my computer when it's barely into its sixth day of use? Is it just a way for them to up-sell their Norton Utilities to me? If so, and I can't find a way to eliminate those notices, does anyone have an anti-virus that they recommend. We used to use Panda which we really liked, and I can't remember why we switched to Norton, it may have been because I read a few articles comparing anti-virus software.

[Dragon-Fur · Accepted solution]

@David659 

Some security software is overly enthusiastic about what it checks, what it reports, what message it chooses to throw at the customer.

Legitimate?

Sure, maybe.

Could also be false-positives.

Could be a ploy to get you to purchase or at least use more and more security options - more tools, more filters, more "something".

What? 

Once you purchase any security software, there are always more and more shiny toys that the company wants you to use.  If you don't have "this" or "that", the security company would love to add that for you -- for a price.

We don't make a habit of telling people how to run their security software -- that said, you do need to decide how far you are willing to go to convince the security software that your system is as pristine as the security software thinks is necessary.

I ignore all and anything that does not make logical sense --

"Slowing down" the computer is perhaps hyperbole - "just talk", to get you engaged about using their product.

Were it mine to do, I'd not get excited about "slow down" unless Windows starts screaming that the system is faltering.

If that happens, if Windows throws warnings, check what is going on instead of running a blanket "kill it all" security software that shuts down stuff you might actually be using or want to keep around.

Disclaimer:  I have not used Norton in years and years.   One system lockup cured me.

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[David659]

@Dragon-Fur, I have always treated it as a means to subscribe to Norton Utilities, but I was dismayed that  it would state that a brand new computer would have any issues, let alone over 2400.

Thanks for your input!

[Dragon-Fur]

@David659 

You are welcome.

The Internet is full of dangers and deep dark holes -

Unless you do something foolish, the computer is fine, the security is fine, the setup is fine.

No one with a new computer has 2400 "issues" that need your attendance.

Perhaps check with Norton users -- or the Norton user guide -- about gentling the software so it remains effective but is not blaring in your face.

Happy Computing.

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People who own, use, and support HP devices.

Click Yes to say Thank You

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[David659]

@Dragon-Fur

I apologize for the delayed response, I had over twenty emails in my spam folder dating back to July 8 that should have never been in that folder. Some were from organizations that I have been receiving emails from for over ten years.

I was able to disable that particular scan which is called a smart scan, so I should not be seeing those notifications again since the quick and full scans never give that notification.

Thanks for your continued support.

PS: I have to type in your username before my message because when I hit the reply button, it isn't added automatically. What do I need to do so the username I am replying to is automatically added?

[Dragon-Fur]

@David659 

Open to Reply

At the first line,

Enter the " @ "  key -- Accept the default offered or type / enter a name of your choosing.

If the editor recognizes the input (what you type), suggestions will be offered as the name typed.

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People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[David659]

@Dragon-Fur

By the first line, do you mean the message body? It's not working for me even though I made sure tags were turned on in my settings.

If that's not what you mean, can you dumb it down for me?

[Dragon-Fur]

@David659 

Yes, in the message body.

I don't know, - half the time this editor does what I expect and other times, not-so-much.

If I get some time to poke at it, I'll post back.

Someone else might have an immediate idea.

?

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[David659]

@Dragon-Fur

I deactivated all of my add-ons because some of them will block me from doing something and I'll waste time trying to figure it out until I remember my add-ons. It didn't work, but it's no big deal, I will just have to remember to add the recipients name manually. Although I seem to remember it working in the past, but I'm not sure.