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‎04-16-2020 03:10 PM

HP Recommended
Product: hp pavilion dv6 notebook
Operating System: Microsoft Windows 7 (64-bit)

I bought norton security package and when I went to download it, I received an error stating my computer is not compatible because I have window 7.  When calling norton to try to get a refund i was told I had to contact HP as that is who I ordered it through.  I have tried numerous times to chat with someone to get my money back to no avail.  I have called an waited.  Does anyone have any sugesstions who I can email to get this done?

 

1 REPLY 1

‎04-19-2020 08:41 AM

HP Recommended

Hi @yreid222

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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