Norton won't download on HP stream

[JB126]

I bought a new HP Stream yesterday and can't get Norton or Google Chrome to download. I spent hours trying to find out how to give 'permission' for an app outside the app store to download which has so far failed. I require both apps for university and had been advised by one of the shops I looked at about the laptop that it could easily support norton. Please can someone help me, I need the laptop for tuesday's lecture! 

[WAWood]

@JB126

Hello;
Allow me to welcome you to the HP forums!

Most often, file download problems in Win10 are due to folks using the new default Win10 browser - Edge.  MS has configured it to largely prevent downloads by defajult, while other Browsers do not have this limitation.
 You can switch to using Internet Explorer (which has a lot less problems in Win10) following these directions:  http://www.tenforums.com/installation-setup/6310-how-reset-ie-default-browser-instead-edge.html
 If that does not solve the browser problems, then consider switching to Chromium -- which is a lot more work to install, but works well.

[JB126]

Hi, thank you for your advice! The first thing we tried was downloading through internet explorer. It seemed as though the laptop simply didn't want me to download any protection other than McAfee. Luckly, after four hours of trying I managed to bypass the dodgy restrictionns and now my laptop is fully protected. 

Thank you again!! 

[WAWood]

@JB126

Sorry, I didn't notice that you were already running McAffee -- as that could have been the basis of the problem trying to download and install another AV product.

If you are going to be running Norton, then be sure to uninstall and remove all remnants of McAffee -- as having two running will cause major problems.  You might have to go to the McAffee website to see if they have a "cleanup" tool to remove it.

Good Luck

[JB126]

It's okay, by the time of posting the original question McAfee had been completely uninstalled from the laptop. Thank you for trying to help!