• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is how to use Windows Security to Protect HP PCs Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion 15 Notbook PC
Microsoft Windows 10 (64-bit)
Product Name: HP Pavilion 15 Notbook PC

Operating System: Microsoft Windows 10 (64-bit)
 
 



Mine is one of the models affected by the keylogger issue.
I have downloaded sp81891.exe to combat the issue several times but each time I get the message "Failed- Network error". How can I make it work please? Thank you
 
 
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@nayesha

 

To better help you we would need the exact model number or product number of your laptop/desktop???

 

REO

View solution in original post

4 REPLIES 4
HP Recommended

@nayesha

 

To better help you we would need the exact model number or product number of your laptop/desktop???

 

REO

HP Recommended

Hello,

 

Thank you for your swift response. Product number of my Laptop is G6U21UAR#ABA. And the serial number is 6CF445472W.

 

 

Thank you

HP Recommended
HP Recommended

Thank you. I could download keylogger from the link you shared.

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.