Not able to download Keylogger fix

[nayesha]

Product Name: HP Pavilion 15 Notbook PC

Operating System: Microsoft Windows 10 (64-bit)
 
 



Mine is one of the models affected by the keylogger issue.
I have downloaded sp81891.exe to combat the issue several times but each time I get the message "Failed- Network error". How can I make it work please? Thank you

[REO51ST · Accepted solution]

@nayesha

To better help you we would need the exact model number or product number of your laptop/desktop???

REO

[nayesha]

Hello,

Thank you for your swift response. Product number of my Laptop is G6U21UAR#ABA. And the serial number is 6CF445472W.

Thank you

[REO51ST]

@nayesha

Try this way.

ftp://ftp.hp.com/pub/softpaq/sp81501-82000/sp81891.exe

REO

[nayesha]

Thank you. I could download keylogger from the link you shared.