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‎09-09-2020 10:10 AM

HP Recommended
Product: ProBook 445 G7 - 1B7V9ES
Operating System: Microsoft Windows 10 (64-bit)

Hello, i enter support webpage form HP support (Germany).

Then i fill in serial number of laptop and wait for the webside, but the browser doesn't show any result.

It seems that the browser sent request to HP server but got never answer.

This happens with Chrome and Firefox browser and also with Edge and Internet Explorer.

I tried the download with several laptops and also several browsers -> support page gets stuck.

I tried also with several language settings, same result: i am not able to download drivers or documentation.

 

Is someone able to download drivers for his HP laptop or pc?

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-09-2020 10:21 AM

HP Recommended

@Nörgler 

I went to this page and had no problems downloading drivers using the new Edge browser: https://support.hp.com/ca-en/drivers/selfservice/hp-probook-445-g7-notebook-pc/32764491

 

But I did notice that there is a popup suggesting you use a download assistant and at the bottom of the window, an option  to download manually.  I chose that option but had to then request the download a second time before it would start.



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

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2 REPLIES 2

‎09-09-2020 10:21 AM

HP Recommended

@Nörgler 

I went to this page and had no problems downloading drivers using the new Edge browser: https://support.hp.com/ca-en/drivers/selfservice/hp-probook-445-g7-notebook-pc/32764491

 

But I did notice that there is a popup suggesting you use a download assistant and at the bottom of the window, an option  to download manually.  I chose that option but had to then request the download a second time before it would start.



I am a volunteer and I do not work for, nor represent, HP
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‎09-09-2020 11:57 AM

HP Recommended

Thank you, WAWood, you gave me the right tipps.

I am downloading all software and driver.

 

Thank you very much.

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