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Nörgler
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Not able to download drivers and documentation for new ProBook 445 G7 (1B7V9ES#ABD)

HP Recommended
ProBook 445 G7 - 1B7V9ES
Microsoft Windows 10 (64-bit)

Hello, i enter support webpage form HP support (Germany).

Then i fill in serial number of laptop and wait for the webside, but the browser doesn't show any result.

It seems that the browser sent request to HP server but got never answer.

This happens with Chrome and Firefox browser and also with Edge and Internet Explorer.

I tried the download with several laptops and also several browsers -> support page gets stuck.

I tried also with several language settings, same result: i am not able to download drivers or documentation.

 

Is someone able to download drivers for his HP laptop or pc?

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WAWood
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@Nörgler 

I went to this page and had no problems downloading drivers using the new Edge browser: https://support.hp.com/ca-en/drivers/selfservice/hp-probook-445-g7-notebook-pc/32764491

 

But I did notice that there is a popup suggesting you use a download assistant and at the bottom of the window, an option  to download manually.  I chose that option but had to then request the download a second time before it would start.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP

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WAWood
Level 16
Level 16
32,705 32,605 2,969 7,286
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HP Recommended

@Nörgler 

I went to this page and had no problems downloading drivers using the new Edge browser: https://support.hp.com/ca-en/drivers/selfservice/hp-probook-445-g7-notebook-pc/32764491

 

But I did notice that there is a popup suggesting you use a download assistant and at the bottom of the window, an option  to download manually.  I chose that option but had to then request the download a second time before it would start.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP

View solution in original post

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Nörgler
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Thank you, WAWood, you gave me the right tipps.

I am downloading all software and driver.

 

Thank you very much.

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