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perfection161
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Not able to run HP hardware diagnostics (windows) 1.6.5

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HP Envy 17102 tx LeapMotion
Microsoft Windows 10 (64-bit)

Downloaded the latest windows version of HP Hardware Diagnostics and installed the same.  It shows in the start menu and the add-Remove Programs Panel.

 

On running it as administrator, i get a browser-like window warning me of the dangers of running scripts and activeX controls.  On giving it permission to run, nothing happens and i am returned with an empty window

 

Same is happening with the HP Hardware Diagnostics app downloaded from the Microsoft store

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sandytechy20
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@perfection161

 

Uninstall the software using the following details

  1. Start Settings from the Start menu.
  2. Click "Apps." ...
  3. In the pane on the left, click "Apps & features." ...
  4. In the Apps & features pane on the right, find a program you want to uninstall and click on it. ...
  5. Windows will uninstall the programdeleting all of its files and data.

Then use this link to download the latest version:-Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

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sandytechy20
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@perfection161

 

Welcome to the HP support community.

 

Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

 

Hold the power button for at least five seconds to turn off the computer.

Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

Click Extensive Test.

Click Run once, or Loop until error.

While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

If that isn't working, send pictures of the error.

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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perfection161
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Sandytechy:  I am not referring to the UEFI version.  This is about the windows installable version

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sandytechy20
HP Support Agent
HP Support Agent
26,785 26,658 1,466 1,536
Message 4 of 4
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@perfection161

 

Uninstall the software using the following details

  1. Start Settings from the Start menu.
  2. Click "Apps." ...
  3. In the pane on the left, click "Apps & features." ...
  4. In the Apps & features pane on the right, find a program you want to uninstall and click on it. ...
  5. Windows will uninstall the programdeleting all of its files and data.

Then use this link to download the latest version:-Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

0 Kudos
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