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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-01-2020 04:06 AM

HP Recommended
Product: 15s-dr0002TX
Operating System: Microsoft Windows 10 (64-bit)

Hello Experts,

 

Recently my fingerprint sensor stopped working. I updated the driver using Device Manager, but it didn't work either. Now I'm getting below message when I check for the driver updates.

Ankit_18_0-1591005791509.png

 

When I try to set up fingerprint it gets stuck on the below screen & nothing happens even if I move my finger on the sensor.

Ankit_18_1-1591005929014.png

 

What could be the issue?

 

Thanks

Ankit Mishra

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