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- Not able to setup fingerprint

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06-01-2020 04:06 AM
Product: 15s-dr0002TX
Operating System: Microsoft Windows 10 (64-bit)
Hello Experts,
Recently my fingerprint sensor stopped working. I updated the driver using Device Manager, but it didn't work either. Now I'm getting below message when I check for the driver updates.
When I try to set up fingerprint it gets stuck on the below screen & nothing happens even if I move my finger on the sensor.
What could be the issue?
Thanks
Ankit Mishra

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