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Not possible to update last windows software

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HP Spectre x360 15-ch002 15,6" UHD touch

window problem(1).pngThank you for reading this post - 


I have trouble with windows update.

i get regalrly pop ups for updating - but its downloading and its stops , and its reapets itself, everytime i uses this computer. 



kan anyone give some tips for this?🙂


this is in norwegian


 window problem(1).png

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Thank you for posting on HP Support Community.


Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

To solve most problems installing updates, use the Windows Update Troubleshooter (in English) from Microsoft.

And, also reset Windows Update services to the default settings.

  1. In Windows, search for Command Prompt, right-click it, and then select Run as administrator.

    Opening Command Prompt as administrator

  2. In the Command Prompt window, type the following commands, pressing Enter after each.

    • net stop bits

    • net stop cryptsvc

    • net stop wuauserv

    • net start bits

    • net start cryptsvc

    • net start wuauserv

  3. Press the Windows + R keys at the same time to open the Run box.

  4. Type %temp%, and then click OK. A list of files in the Temp folder displays.

  5. Delete all the files in the Temp folder.

  6. Rename the SoftwareDistribution and catroot2 folders to SoftwareDistribution.old and catroot2.old.

  7. Search for Command Prompt again, right-click it, and then select Run as administrator.

  8. At the prompt, type the following commands, pressing Enter after each.

    • net stop wuauserv

    • ren %windir%\SoftwareDistribution SoftwareDistribution.old

    • ren %windir%\system32\catroot2 catroot2.old

  9. Restart the computer, and then try to install updates. If the issue persists, contact HP Customer Support.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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