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‎10-28-2017 10:08 AM - last edited on ‎10-28-2017 01:15 PM by Retired

HP Recommended

Purchased new HP laptop 15-bw024na today.  On setup it requested my email password but would not recognise it. I therefore attempted to change password verify my identity. I have tried to do this but haven’t received a verification code. 

14 people had the same question
1 REPLY 1

‎10-29-2017 02:02 PM

HP Recommended

@Ltcolsteve

 

Welcome to HP Support Forums. 🙂

 

Congratulations on your purchase of the HP Notebook - 15-bw024na. I understand that you attempted to change the password in order to verify your identity. But not have received a verification code. I'll do my best to assist you with this case.

 

I suggest you to follow the steps from the Windows troubleshooter guide. These steps help you to unlock the account systematically. 

 

Hope this helps. Keep me posted. Cheers! 🙂

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