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AlexeyNK
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Message 1 of 2
158
Flag Post

Notebook doesn't see M2 ssd

‎05-07-2021 06:05 AM

HP Recommended
Product: HP Pavilion Notebook (5CD8174TM7)
Operating System: Microsoft Windows 10 (64-bit)

Notebook doesn't see M2 ssd after its connection. I suppose, that the connection is correct and problem is in software.  Also, there isn't m2 in Disc Manager.  

1 REPLY 1
Paul_Tikkanen
Level 21
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Message 2 of 2
Flag Post

‎05-07-2021 07:32 AM

HP Recommended

Hi:

 

What type of SSD did you install?

 

NVMe SSD's are not supported in the 15-bc3xx model series, only SATA.

 

See chapter 1, page 1 of the service manual for the supported drive types...

 

Maintenance and Service Guide HP Pavilion Notebook PC

 

Hard drive:

Supports all 7.0 mm/7.2 mm/9.5 mm, SATA, 2.5-inch hard drives
Supports M.2 SATA storage

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