07-24-2019 01:53 AM - edited 07-24-2019 01:57 AM
I need help with my aforementioned notebook.
I recently bought the HP Pavilion 15-cs2093nl model and installed windows 10 Pro x64 v.1903 since Microsoft has forced the update in the last few days.
The problem is that many drivers downloaded from the official website are in the 1809 version and are impossible to install.
I also tried to install HPSA v.126.96.36.199 which worked until it asked me to update it to v.188.8.131.52, running the update but the program does not start with the error "Validation of updates, dependencies and conflicts of the unexecuted package" and I really don't know what to do.
I have already proceeded to uninstall and reinstall the program, but it still does not work.
I think it's a problem inherent to the drivers but, to be more sure, I want to write a post so that whoever has the same problem then knows how to solve it.
Thanks in advance,
Solved! Go to Solution.
07-26-2019 04:53 PM
Thank you for joining the HP Community
Could you please let me know which drivers are failing?
Uninstalling HP Support Assistant
- In Windows, search for an open Uninstall a program.
- On the Programs and Features window, select HP Support Assistant, then click Uninstall.
- Click Yes on the Programs and Features screen to confirm you want to uninstall HP Support Assistant.
- Restart your computer to complete the process.
Install the HP Support Assistant using the below link:
Click here: https://support.hp.com/in-en/document/c03467905
Keep me posted, how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee
07-27-2019 01:58 AM
Thanks for the reply,
I still solved the problem by using HP Cloud Recovery Tool and installing everything from 0.
The main problem was that the clean installation of windows 10 pro gave a lot of software problems.
I will still put your answer as the solution.
07-27-2019 11:24 AM
I'm glad to hear you found the solution you were looking for.
Thanks for taking the time to let the community know about the solution!
Take care now and do have a great week ahead.
I am an HP Employee