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Pavan_Agastya
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Message 1 of 2
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Notebook shuts down within 5 minutes as soon as charger is unplugged

HP Recommended
HP Notebook
Microsoft Windows 10 (64-bit)

My HP note book gets shut down immediately after unplugging the charger. It gets ON again until I switch on the mains supply. This is going from last 2 months. If it would have been an issue with battery then ideally it would have showed me the error while using the HP software diagnostic tool, t showing battery is 100% charged and no issue found. Not able to find out the root cause of my battery issue. Can anyway help with advices? 

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praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Pavan_Agastya Welcome to HP Community!

 

I understand that the laptop will shut down while connecting the charger.

 

Please perform the below steps.

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

 

Set BIOS default and restart:

  1. Restart your notebook.
  2. During startup, press F10 repeatedly until the BIOS menu is displayed.
  3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
  4. Select Yes to confirm.
  5. Press F10 to save changes and exit.
  6. Select Yes to confirm.
  7. The computer restarts using the default settings.

Please perform the below steps on the computer to run a System Test

- Shut down/Turn off the computer

- Once the computer is completely Shut down/Turned off

- Now press the power button once to turn on the computer and immediately start pressing/tapping the F2 key on the keyboard

- This should open the UEFI Diagnostic screen on the computer

- Please select System Test and then select Extensive Test

 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


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