• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-11-2022 09:41 PM

HP Recommended
Product: OMEN 16.1 inch Gaming Laptop PC 16-b0000 (2W6B5AV)
Operating System: Microsoft Windows 11

I want to run VM Ware 16 on my laptop, but everytime the VM tries to start my laptop receives windows 11 blue screen and restarts. I have tried with VM Ware 15 and 14.

Same error.

Any suggestions?

Category:
14 REPLIES 14

‎07-11-2022 11:18 PM

HP Recommended

Sorry to hear that you are having problems ... and I would like to help you.

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.30 Rev.A11.2 MBApr 11, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

(2) Install/Update

Intel Management Engine Interface (MEI) Driver

2108.100.0.1053 Rev.A17.3 MBMay 21, 2021Download

Intel Rapid Storage Technology Driver

18.4.0.1000 Rev.A22.0 MBSep 10, 2021Download

Intel Solid State Drive (SSD) Firmware Update

HPS2/HP06/HPS5/HPS9 Rev.A15.6 MBJan 4, 2022Download

Realtek Local Area Network (LAN) Driver

1168.003.1022.2021 Rev.B1.9 MBMar 17, 2022Download

 

(3) Reboot

 

(4) Check BIOS

HP PCs - Enable Virtualization Technology in the BIOS

https://support.hp.com/us-en/document/ish_5637142-5637191-16

 

(5) Test again ...

Was this reply helpful? Yes No

‎07-12-2022 10:16 AM

HP Recommended

I updated all, but keeps crashing and restarting.

The bios of my omen 16 is graphical.

Virtualization is turned on on bios.

Was this reply helpful? Yes No

‎07-12-2022 10:26 AM

HP Recommended

Even if only the VM crashes, please run a full hardware test.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results

(3) Have you checked the VMware community pages to see if this or a similar issue is known ?

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
Was this reply helpful? Yes No

‎07-15-2022 11:16 PM

HP Recommended

I ran uefi test, only battery is  not callibrated. Is that enough for vm ware restarts my laptop?

Was this reply helpful? Yes No

‎07-17-2022 02:13 PM

HP Recommended

Hello @drajas 

 

can you send a picture of your bios settings about virtualization ?

Was this reply helpful? Yes No

‎07-21-2022 10:27 PM

HP Recommended

IMG_7441.jpg

Was this reply helpful? Yes No

‎07-21-2022 11:42 PM

HP Recommended
@drajas wrote:

I ran uefi test, only battery is  not callibrated. Is that enough for vm ware restarts my laptop?

The lack of calibration has nothing to do with the VM crash.

 

I'll check something and get back to you.

Was this reply helpful? Yes No

‎08-02-2022 11:10 PM

HP Recommended

Hi, I still can't run Virtual Machines on my omen, any suggestions?

Was this reply helpful? Yes No

‎08-03-2022 01:14 AM

HP Recommended

Hello @drajas 

 

You have the same error with VMware 14, 15 and 16, right ?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.