11-03-2019 02:08 AM
Hello guys, it's about two months when new error appears every time after boot.
I know the part of the error is in different language, however the important message stay in English.
"It occurred unknow software exception (0xc00200001) in application location 0x000007FF8D209A839"
Can you provide me same guidance how to solve this error?
Thank you guys.
Solved! Go to Solution.
11-05-2019 04:51 PM
@GabrielCZ Welcome to HP Community!
Here's what you need to do:
Click here to download the latest OMEN Command Center to resolve this issue.
If the issue persists, Click here to find and install the Bios and chip-set driver updates,
If the issue persists, is recover the original application from the recovery manager: Click here for instructions to retain the original Omen controller.
The only other thing to do is to uninstall the software and install a fresh copy from the Microsoft store: click here
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
I am an HP Employee
11-09-2019 10:34 AM
Have you tried creating a new User Account and check if the issue persists on the New Account?
If the issue persists, I suggest you perform a Reset. Please follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289
Keep me posted how it goes 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
11-18-2019 03:22 PM
@GabrielCZ That's awesome, although, I keep that for last resorts since it involves a lot of work to ensure no data is lost, among others, however, it looks like that was the only way out and I'm glad it worked,
If you need anything else, feel free to get back to us anytime.
I am an HP Employee