OMEN by HP 15-dc0003nx Touchpad Not working because of Drivers

[huzeypha]

Hello Everyone

My laptop's touchpad is having some issue which is beyond my comprehension.

It stops working suddenly, most of the time when laptop is turned on touchpad stops working, it starts working when I open the Synaptics app from start and reset the devices. It also stops working in the middle of some activity. Then it is required to repeat the same thing.

Things I have tried so far.

1. Updated drivers from device manager

2. Downloaded latest drivers from HP site

3. Updated Windows
4. Installed Windows updates

5. Installed windows to factory settings

Kindly help me fix this issue.

[Nal_NR]

Hi @huzeypha,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

To resolve this issue, download the OMEN Mouse driver for Windows 10/11 via Windows Update.

1. Select Start.
2. Click on Settings.
3. Select Update and Recovery.
4. Click on Check for Updates.
5. Restart the computer when the updates have been installed.
6. The mouse function is restored after updates have been completed.

You may also refer to this document. 

If this does to help, the unit might need service. 

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[huzeypha]

I mentioned already that it is up to date from every where

[Nal_NR]

Hi @huzeypha,

My bad. Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!