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‎07-16-2018 09:43 PM - edited ‎07-16-2018 09:45 PM

HP Recommended
Product: OMEN by HP Laptop 15-ce0xx
Operating System: Microsoft Windows 10 (64-bit)

Recently my laptop kept on showing the Plugged in, not charging message, I would uninstall the microsoft ACPI-Compliant Control Method Battery driver, pull out the battery, put it back in and restart, that would fix the issue for about a day before it shows the not charging message again. I thought I might have damaged my charger, but when I pulled the battery I can use the laptop with the charge plugged in. I would just buy a new charger & battery but can't seem to find the ones I need in the HP store.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-17-2018 12:10 AM

HP Recommended

@orbitaldrop

 

No you cannot. It has to be a 19.5 volt output. The voltage must be the same as is required and have the proper fitting of course.

 

Like this one...

https://www.amazon.com/Adapter-15-ce000-Notebook-Battery-Charger/dp/B07C8R6MGS

View solution in original post

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5 REPLIES 5

‎07-16-2018 10:28 PM

HP Recommended

Hi.

you can get the battery from:

Ordering HP Certified Replacement Parts

HP Authorized Parts Resellers US and Canada

HP authorized parts partners Latin America and the Caribbean

HP authorized parts partners (Europe, Middle East and Africa)

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
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‎07-16-2018 11:11 PM

HP Recommended

*EDIT* It's not a time thing, The plugged in not charging message will show up after I fully charge my laptop once. The only solution now is to not let the laptop charge fully.

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‎07-16-2018 11:12 PM

HP Recommended

Are there any places in china? I will not be going back to the UK for another 8 weeks.

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‎07-16-2018 11:15 PM

HP Recommended

Can I just use any 150 W AC power adapter I find in the store? 

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‎07-17-2018 12:10 AM

HP Recommended

@orbitaldrop

 

No you cannot. It has to be a 19.5 volt output. The voltage must be the same as is required and have the proper fitting of course.

 

Like this one...

https://www.amazon.com/Adapter-15-ce000-Notebook-Battery-Charger/dp/B07C8R6MGS

Was this reply helpful? Yes No
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