OMEN by HP Laptop 17-cb1xxx Windows 21H1 Bios Update broke my drivers

[Ananias1]

I was having issues with my pc's drivers so i decided to download and install some from the HP website, then after that my audio did not work. I downloaded and installed the windows 10 20H2 BIOS update first, thinking that it was "close enough" to 21H1. This is when my audio stopped working properly. I then decided I should update the bios using the normal windows 10 x64 mirror, but this didnt help either. Can anyone help?

[Nirvana_95]

Hi @Ananias1 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing audio-related issues on your system. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it apart from BIOS updates?

Please follow the steps below and let me know the outcome of it:

Step 1 Run Audio troubleshooter - 

1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.

2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

Step 2 Re-install the Audio drivers - 

1) In Windows, search for and open Device Manager.

2) Double-click Sound, video and game controllers.

3) Right click on the Audio drivers and click on uninstall.

4) Restart the computer.

Also, try updating the computer - 

Step 3 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 4 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[ub6424]

Hello @Ananias1 

(1) Update BIOS again

HP Notebook System BIOS Update (Intel Processors)

F.36 Rev.A

31.9 MB

May 9, 2022

Download

Intel Management Engine Interface (MEI) Driver

2031.15.0.1743 Rev.B

17.4 MB

Dec 14, 2020

Download

(2) Update audio driver

Realtek High-Definition (HD) Audio Driver

6.0.9018.1 Rev.B

518.2 MB

Jan 14, 2021

Download

(3) Reboot your notebook and test again ...

best regards

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