• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
OMEN Laptop - 17-cb1060nr
Microsoft Windows 10 (64-bit)

I was having issues with my pc's drivers so i decided to download and install some from the HP website, then after that my audio did not work. I downloaded and installed the windows 10 20H2 BIOS update first, thinking that it was "close enough" to 21H1. This is when my audio stopped working properly. I then decided I should update the bios using the normal windows 10 x64 mirror, but this didnt help either. Can anyone help?

3 REPLIES 3
HP Recommended

Hi @Ananias1 

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing audio-related issues on your system. Do not worry, we are here to fix it.

 

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it apart from BIOS updates?

 

Please follow the steps below and let me know the outcome of it:

 

Step 1 Run Audio troubleshooter - 

1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.

2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

 

Step 2 Re-install the Audio drivers - 

1) In Windows, search for and open Device Manager.

2) Double-click Sound, video and game controllers.

3) Right click on the Audio drivers and click on uninstall.

4) Restart the computer.

 

Also, try updating the computer - 

 

Step 3 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

Step 4 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
HP Recommended

Hello!

 

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

 

Have a great day ahead! 

NIRVANA_95
I am an HP Employee
HP Recommended

Hello @Ananias1 

 

(1) Update BIOS again

HP Notebook System BIOS Update (Intel Processors)

F.36 Rev.A31.9 MBMay 9, 2022Download

Intel Management Engine Interface (MEI) Driver

2031.15.0.1743 Rev.B17.4 MBDec 14, 2020Download

 

(2) Update audio driver

Realtek High-Definition (HD) Audio Driver

6.0.9018.1 Rev.B518.2 MBJan 14, 2021Download

 

(3) Reboot your notebook and test again ...

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.