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‎08-30-2022 07:20 PM

HP Recommended
Product: HP Pavilion dv6

Ok guys, I'm working on my son's HP Pavilion dv6 laptop. (2012). There is a camera port center top above the screen and it says HP Truevision HD next to it to the right, but the camera isn't working and can't be found under devise manager. (Even when you select show hidden whatever.) After trying several things including downloading HrP support assistant, I'm guessing it's a driver issue. (I haven't downloaded an app, but the experts on youtube said I shouldn't need to.)   The problem is when I go to HP's website and let it identify my PC, it only shows Windows 7 as the OS to choose from, this laptop has been upgraded to Windows 10 for it's OS.    Anyone got any ideas?

Category:
2 REPLIES 2

‎08-30-2022 08:13 PM

HP Recommended

@Pottymouth75 

 

Normally HP supports a machine for around 6 years. From 2012 to 2022 is 10 years that why. Did you know supporting old machines is more expensive than developing new machines.

 

Regards.

BH
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‎08-31-2022 07:16 AM

HP Recommended

Hi, @Pottymouth75 

 

HP did not support any dv6 notebook for W10, and if only W7 drivers are listed on the support page, then the model you have was not even supported for Windows 8 or 8.1.

 

You will not find any webcam drivers as the device is USB powered and normally works with a supported operating system.

 

There are a couple of things you can try:

 

1.  The Windows 8.1 webcam driver from Realtek:

 

PC Camera Controller > USB 2.0 Interface Software - REALTEK

 

2.  The W10 HP Universal Camera driver:

 

10.0.0.30

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71853.exe 

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