• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Microsoft Windows 11

Hello there guys,
I have bought a new stream laptop and when I ordered it, it was stated that it will come with a 1 year free Microsoft Office 365 Subscription,

I had to reload the OS from scratch, removing the previous instance, and need to know how I can activate my Office 365 subscription as I was unable to do this prior to the OS reinstall.

Many thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@James662 

 

Welcome to the HP Community Forum.

 

If there was something different about the software package itself, that is, if there was somehow an embedded license file in the unopened Office software, it is lost.

 

If the subscription promise came with a license to activate the software,

If you purchased the computer from HP,

Look for the license key in the purchase email and / or the followup confirmation / shipping email.

 

What else?

Contact Microsoft - plead you case.

Offer whatever proof you have that the subscription was offered on this machine with its purchase.

 

=================================

Things that are Microsoft Office Software

 

Microsoft 365 / all Microsoft Office products are licensed and controlled by Microsoft.

We can help to the extent of providing information to help you understand your options.

 

 The short version: 

When you first used your Office software, it should / would have been registered with Microsoft.

Contact Microsoft for help with your Office Products.

 

=================================

Microsoft Office - Product and License Information 

 

Open and Read

 Microsoft - Activate Office

 

Activate Office using the Activation wizard

Includes “Activate after reinstalling or moving Office”

 

=================================

Documentation / Website / How-to Instructions

 

With Key - Install Office on your PC or Mac

Calls / links to:

 Where to enter your Office product key

     To see help options:  Scroll down to the middle of the page and select product

     Need more help?  Scroll down on the web page to find out how to contact Microsoft.

 

=================================

Installation and License Key Options

 

Some of the ways to “get” Office Software:

 

  1. Trial Software that comes with the computer. 

 

An "offer" to try the software, in other words.  The license is NOT included in Trial offers.

 

  1. Purchase Microsoft Office when you purchase your computer

Look for your license key with your purchase paperwork.

 

  1. Receive a “free one year subscription to Office 365 when you purchase the computer (quite rare). 

If you have trouble with this exact type of “installed” Office before it has expired,

Contact HP Support for recovery options.

 

  1. Purchase Office separately from Microsoft or other merchant.

 

=================================

Purchase / Repair Options

 

Microsoft Office Products - Choose your Office

 

Microsoft - Office Products Troubleshooting

Open the Website > Select categories on the left to narrow the focus

and

Microsoft 365 community support

 

Includes instructions to “completely remove office” from the computer

Microsoft - Uninstall Office from a PC

 

=================================

Side Bar >>> Life is possible without Office

 

The 8 Best Microsoft Office Alternatives of 2022

 

Best Microsoft Office alternatives of 2023: Free, paid, online mobile office suites

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

View solution in original post

1 REPLY 1
HP Recommended

@James662 

 

Welcome to the HP Community Forum.

 

If there was something different about the software package itself, that is, if there was somehow an embedded license file in the unopened Office software, it is lost.

 

If the subscription promise came with a license to activate the software,

If you purchased the computer from HP,

Look for the license key in the purchase email and / or the followup confirmation / shipping email.

 

What else?

Contact Microsoft - plead you case.

Offer whatever proof you have that the subscription was offered on this machine with its purchase.

 

=================================

Things that are Microsoft Office Software

 

Microsoft 365 / all Microsoft Office products are licensed and controlled by Microsoft.

We can help to the extent of providing information to help you understand your options.

 

 The short version: 

When you first used your Office software, it should / would have been registered with Microsoft.

Contact Microsoft for help with your Office Products.

 

=================================

Microsoft Office - Product and License Information 

 

Open and Read

 Microsoft - Activate Office

 

Activate Office using the Activation wizard

Includes “Activate after reinstalling or moving Office”

 

=================================

Documentation / Website / How-to Instructions

 

With Key - Install Office on your PC or Mac

Calls / links to:

 Where to enter your Office product key

     To see help options:  Scroll down to the middle of the page and select product

     Need more help?  Scroll down on the web page to find out how to contact Microsoft.

 

=================================

Installation and License Key Options

 

Some of the ways to “get” Office Software:

 

  1. Trial Software that comes with the computer. 

 

An "offer" to try the software, in other words.  The license is NOT included in Trial offers.

 

  1. Purchase Microsoft Office when you purchase your computer

Look for your license key with your purchase paperwork.

 

  1. Receive a “free one year subscription to Office 365 when you purchase the computer (quite rare). 

If you have trouble with this exact type of “installed” Office before it has expired,

Contact HP Support for recovery options.

 

  1. Purchase Office separately from Microsoft or other merchant.

 

=================================

Purchase / Repair Options

 

Microsoft Office Products - Choose your Office

 

Microsoft - Office Products Troubleshooting

Open the Website > Select categories on the left to narrow the focus

and

Microsoft 365 community support

 

Includes instructions to “completely remove office” from the computer

Microsoft - Uninstall Office from a PC

 

=================================

Side Bar >>> Life is possible without Office

 

The 8 Best Microsoft Office Alternatives of 2022

 

Best Microsoft Office alternatives of 2023: Free, paid, online mobile office suites

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.