CS220278 Top Student
Top Student
2 1 1 0
Message 1 of 4
398
Flag Post
HP Recommended

Solved!

Office 365 subscription

HP Stream
Microsoft Windows 10 (32-bit)

I have bought a HP stream 14-ax050-sa and the licence for Office 365 is only going to last to 1st June 2017. Does anyone know who i need to take this up with? Currys passed me to Microsoft. Microsoft passed me nowhere and so I am trying the HP forums?Thank you

3 REPLIES 3
Associate Professor
Associate Professor
1154 1151 69 138
Message 2 of 4
379
Flag Post
HP Recommended

Solved!

Office 365 subscription


@CS220278 wrote:

I have bought a HP stream 14-ax050-sa and the licence for Office 365 is only going to last to 1st June 2017. Does anyone know who i need to take this up with? Currys passed me to Microsoft. Microsoft passed me nowhere and so I am trying the HP forums?Thank you


Hi,

 

Im wondering why youve been passed to different departments. Are you looking to buy a subscription for 0ffice 365? Or complaining that it will only last 1st June next year?

 

If you want to buy a subscription for office 365 heres the number

Microsoft OIffice: 8AM to 5PM Eastern Time

866-452-4755

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


Reply
0 Kudos
CS220278 Top Student
Top Student
2 1 1 0
Message 3 of 4
368
Flag Post
HP Recommended

Solved!

Office 365 subscription

I am complaining as it should be 12 months subscription but the expiry date is 1st June 2016. I am based in the UK, part of the deal was Office 365 package for 12 months.

Reply
0 Kudos
Associate Professor
Associate Professor
1154 1151 69 138
Message 4 of 4
362
Flag Post
HP Recommended

Solved!

Office 365 subscription


@CS220278 wrote:

I am complaining as it should be 12 months subscription but the expiry date is 1st June 2016. I am based in the UK, part of the deal was Office 365 package for 12 months.


Hi,

 

Thats explains it why uve been transferred from one department to another.

So there are a couple of things I would like to ask in order for you to get to the right track.

 

 part of the deal was Office 365 package for 12 months.

-Who mentioned about a deal? Is it from HP Online store? Or from where you purchased it? If you were told something about a deal for 12 months then you should have a product id number for MS Office 365. If dont have a product id number then you should go back to where you purchased it.

 

Regards,

Norman

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation