• ×
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion x360 Convertible Laptop PC 14-dh0107tu

I have changed my SSD, and now I'm not able to download and access MS Office. I can open Office application with which I'm able to open documents in browser. Please help !!

HP Recommended

In the File Explorer, right click on a Word document and then click on Open With and follow the prompts to set Word as the application to be used to open such files.

You can try this,

HP Recommended

Hi John, 


Thank you for trying to help find the solution, but I'm afraid you missed. I'm not able to download Ms Office, that means my device does not have any option to select Word or Excel when I go to Open With list.

HP Recommended

Apologies for jumping in unannounced.


Thanks, John.




The name of the Office software is included in the Specifications document:

HP Pavilion x360 14-dh0107tu Product Specifications 


The first time you registered and opened your Office software, the key you provided was registered with Microsoft.

In my experience, Microsoft does not lose track of registered keys.



When you purchased the Office software -- or it was included with the computer --

If you purchased the computer from HP --

The key would have been included with the purchase confirmation / order email for the device (or software).

Look for the key in your documentation.



Ask Microsoft for help.

Be prepared to provide proof that you are the registered owner of the software.


Things that are Microsoft / Office Software


Microsoft 365 / all Microsoft Office products are licensed and controlled by Microsoft.

We can help to the extent of providing information to help you understand your options.

If the product / computer is in Warranty and nothing else works, try contacting HP Support


Life is possible without Office

The 8 Best Microsoft Office Alternatives of 2022


Microsoft Office - Product and License Information 


Open and Read

 Microsoft - Activate Office


Activate Office using the Activation wizard

Includes “Activate after reinstalling or moving Office”


Documentation / Website / How-to Instructions


With Key - Install Office on your PC or Mac

Calls / links to:

 Where to enter your Office product key

     To see help options:  Scroll down to the middle of the page and select product

     Need more help?  Scroll down on the web page to find out how to contact Microsoft.



Installation and License Key Options


Some of the ways to “get” Office Software:


  1. Trial Software that comes with the computer. 


An "offer" to try the software, in other words.  The license is NOT included in Trial offers.


  1. Purchase Microsoft Office when you purchase your computer

Look for your license key with your purchase paperwork.


  1. Receive a “free one year subscription to Office 365 when you purchase the computer (quite rare). 

If you have trouble with this exact type of “installed” Office before it has expired,

Contact HP Support for recovery options.


  1. Purchase Office separately from Microsoft or other merchant.



Purchase / Repair Options and Life without Office


Microsoft Office Products - Choose your Office


Microsoft - Office Products Troubleshooting

Open the Website > Select categories on the left to narrow the focus


Microsoft 365 community support


Includes instructions to “completely remove office” from the computer

Microsoft - Uninstall Office from a PC




HP Device Home Page - References and Resources – Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more


HP Pavilion x360 Convertible Laptop PC 14-dh0107tu 


Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"




† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.