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‎10-07-2020 03:19 AM

HP Recommended
Product: HP Envy 13 aq-0011nf
Operating System: Microsoft Windows 10 (64-bit)

Hi, I want to play a game (genshin impact) but unfortunately, the game has trouble with  directx12 so it crash randomly

To solve the problem, a simple solution would be to install driver older than 2018 (prior to an update of directx12 that made the game crash).

I am aware of the risk of installing old driver, but unfortunately, I wasn't able to find old driver on the hp support, and in my pc (device manager -> update drivers).

Does someone know if there is existing drivers for intel UHD 620 graphics prior to 2018 that work with the envy 13 ?

I really hope someone will help me.

1 REPLY 1

‎10-07-2020 07:30 AM

HP Recommended

Hi:

 

Please see my knowledge base article at the link below for how to update the Intel graphics driver to the latest version directly from Intel...

 

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Updating-the-Latest-HD-Graphics-Driver-from-I...

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