cancel
Showing results for 
Search instead for 
Did you mean: 
Dothero
New member
1 0 0 0
Message 1 of 2
548
Flag Post

Old intel UHD graphics driver (- 2017)

HP Recommended
HP Envy 13 aq-0011nf
Microsoft Windows 10 (64-bit)

Hi, I want to play a game (genshin impact) but unfortunately, the game has trouble with  directx12 so it crash randomly

To solve the problem, a simple solution would be to install driver older than 2018 (prior to an update of directx12 that made the game crash).

I am aware of the risk of installing old driver, but unfortunately, I wasn't able to find old driver on the hp support, and in my pc (device manager -> update drivers).

Does someone know if there is existing drivers for intel UHD 620 graphics prior to 2018 that work with the envy 13 ?

I really hope someone will help me.

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
132,180 122,357 20,112 30,845
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

Please see my knowledge base article at the link below for how to update the Intel graphics driver to the latest version directly from Intel...

 

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Updating-the-Latest-HD-Graphics-Driver-from-I...

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation