cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 4
155
Flag Post

Omen 15 Missing Keyboard Lighting Option

HP Recommended
OMEN Laptop 15-en0xxx
Microsoft Windows 10 (64-bit)

Just got this laptop today I can't find the keyboard lighting options. I've tried installing drivers, updating the system and apps, uninstalling and then reinstalling, but nothing works. I have the 16GB RAM Ryzen 7 4800H with Nvidia GTX 1660ti Variant. I attached some pictures of the issue below, thanks.Screenshot (1).pngScreenshot (2).png 

3 REPLIES 3
Highlighted
Level 19
Level 19
86,400 86,282 10,972 23,571
Message 2 of 4
Flag Post
HP Recommended

@Rayspaak 

 

Not all Omen machines have Lighting feature/option. Does your machine have 4-zones keyboard as shown

 

      OCC zone.png

 

If not, then your machine does not have this feature/option.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Reply
0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

It does not, but the images and descriptions said it did. May I know which models have the RGB keyboard and which ones do not?

Reply
0 Kudos
Highlighted
Level 19
Level 19
86,400 86,282 10,972 23,571
Message 4 of 4
Flag Post
HP Recommended

@Rayspaak 

 

I don't know what is your model/product (OMEN Laptop 15-en0xxx  is not a model/product) but my machine specs clearly say on its specs

 

               https://support.hp.com/au-en/document/c06095817

 

      Full-size 4-zone lighting backlit keyboard with numeric keypad and NKRO

 

Please use the following way to find out the model/product of your machine


                   https://support.hp.com/us-en/document/c00033108

 

Regards.

 

             

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation