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Rayspaak
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Omen 15 Missing Keyboard Lighting Option

HP Recommended
OMEN Laptop 15-en0xxx
Microsoft Windows 10 (64-bit)

Just got this laptop today I can't find the keyboard lighting options. I've tried installing drivers, updating the system and apps, uninstalling and then reinstalling, but nothing works. I have the 16GB RAM Ryzen 7 4800H with Nvidia GTX 1660ti Variant. I attached some pictures of the issue below, thanks.Screenshot (1).pngScreenshot (2).png 

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banhien
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Message 2 of 4
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@Rayspaak 

 

Not all Omen machines have Lighting feature/option. Does your machine have 4-zones keyboard as shown

 

      OCC zone.png

 

If not, then your machine does not have this feature/option.

 

Regards.

BH
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Rayspaak
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It does not, but the images and descriptions said it did. May I know which models have the RGB keyboard and which ones do not?

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banhien
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@Rayspaak 

 

I don't know what is your model/product (OMEN Laptop 15-en0xxx  is not a model/product) but my machine specs clearly say on its specs

 

               https://support.hp.com/au-en/document/c06095817

 

      Full-size 4-zone lighting backlit keyboard with numeric keypad and NKRO

 

Please use the following way to find out the model/product of your machine


                   https://support.hp.com/us-en/document/c00033108

 

Regards.

 

             

BH
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