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- HP Community
- Notebooks
- Notebook Software and How To Questions
- Omen 15 Missing Keyboard Lighting Option

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10-02-2020 07:14 PM
Just got this laptop today I can't find the keyboard lighting options. I've tried installing drivers, updating the system and apps, uninstalling and then reinstalling, but nothing works. I have the 16GB RAM Ryzen 7 4800H with Nvidia GTX 1660ti Variant. I attached some pictures of the issue below, thanks.
10-02-2020 11:08 PM
Not all Omen machines have Lighting feature/option. Does your machine have 4-zones keyboard as shown
If not, then your machine does not have this feature/option.
Regards.
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10-03-2020 09:00 PM
I don't know what is your model/product (OMEN Laptop 15-en0xxx is not a model/product) but my machine specs clearly say on its specs
https://support.hp.com/au-en/document/c06095817
Full-size 4-zone lighting backlit keyboard with numeric keypad and NKRO
Please use the following way to find out the model/product of your machine
https://support.hp.com/us-en/document/c00033108
Regards.
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.