• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-16-2024 08:59 AM

HP Recommended
Product: OMEN by HP - 17t-an100 CTO

Battery failed. Replaced with new. BIOS battery check passes. 2 issues after replacement:

1. When I run a battery test via HP diagnostics, the diagnostic screen locks up and shuts the system down after a few minutes.

No observable error messages.

2. After any shutdown (except a forced power-off via pressing and holding the power button) my laptop automatically restarts after the power button goes dark for about 30 seconds.

 

Battery is fully charged and works properly without AC power connected.

Zero errors or trouble prior to battery replacement.

What can I check to find the cause? Is there something that needs to be reset following the battery replacement?

 

 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.