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Esi_1988
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Solved!

Omen App Hang

HP Recommended
OMEN Laptop - 17t-cb100
Microsoft Windows 10 (64-bit)

hello ,

Omen command center software hang and crash when I click on performance tab,

I update bios and uninstall and reinstall omen command center, but The problem is not solved.

Help me please!

Best Regard

Ehsan

1 ACCEPTED SOLUTION

Accepted Solutions
The_Fossette
HP Support Agent
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@Esi_1988

 

I recommend you uninstall HP support assistant and then download and install it from Microsoft store. Also, download and install HP System Event Utility from the Microsoft store and check whether the issue is resolved.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

3 REPLIES 3
KrazyToad
HP Support Agent
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@Esi_1988

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please uninstall the Omen Command Center from your Notebook and restart

 

Next download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Then download the latest version of Omen Command Center from Microsoft Store

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Esi_1988
Author
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Hi
thank you for your replay.

I hade hp support assistant and do whatever you write but problem not solved.

I can open Omen Command Center, but when i click in performance tab app hang and crèche.
Thanks' a lot

Ehsan

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The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,593
Message 4 of 4
Flag Post
HP Recommended

@Esi_1988

 

I recommend you uninstall HP support assistant and then download and install it from Microsoft store. Also, download and install HP System Event Utility from the Microsoft store and check whether the issue is resolved.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

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