cancel
Showing results for 
Search instead for 
Did you mean: 
D3le
New member
2 1 0 0
Message 1 of 3
186
Flag Post

Omen Audio Control EQ

HP Recommended
OMEN Laptop 15-ek0xxx
Microsoft Windows 10 (64-bit)

Salve,

Scrivo per la prima volta qui perchè dopo l'ultimo aggiornamento dei driver realtek sul mio laptop riscontro problemi con l'app Omen Audio Control. Precedentemente a questo update, collegando le mie cuffie via cavo al pc, ero in grado di impostare dei preset di equalizazione  (come ad esempio RPG, MMO ecc)... ora invece collegando le stesse cuffie viene restituito il seguente messaggio: "Questa funzione non è disponibile quando si usano queste cuffie/ questo dispositivo esterno. Scollegare questo dispositivo per abilitare".

Premetto che:

-le cuffie non sono B&O;

-ho provato già con altre cuffie ottenendo lo stesso messaggio di errore;

-ho riavviato il pc;

-non ho disinstallato ancora il software, perchè essendo direttamente collegato al driver audio non saprei come riscaricarlo (dovrei forse disinstallare e reinstallare il driver(?));

 

Se qualcuno dovesse necessitare di maggiori informazioni le fornirò prontamente.

 

2 REPLIES 2
BiancaS
Moderator
Moderator
1,771 1,770 44 105
Message 2 of 3
Flag Post
HP Recommended

Hi there! Thank you for visiting our English HP Support Community! 🙂

 

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

 

Thank you for your understanding.

 

Kind regards,

 

BiancaS.

I work on behalf of HP.
Reply
0 Kudos
D3le
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Hello,

I am writing here for the first time because, after the latest realtek driver update on my laptop, I am having problems with the Omen Audio Control app. Prior to this update, by connecting my headphones via cable to the PC, I was able to set equalization presets (such as RPG, MMO, etc.) ... now, instead, when I plug in the same headphones I receive the following message: "This function is not available when using these headphones / external device. Disconnect this device to enable ". I informe you that:

- the headphones are not B&O;

-I have already tried with other headphones getting the same error message;

-I restarted the pc;

-I have not uninstalled the software yet, because being directly connected to the audio driver I do not know how to re-download it (should I perhaps uninstall and reinstall the driver (?));

 

If anyone needs more information I will provide them promptly.

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation