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hristoico12
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Message 1 of 3
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Omen Command Center: Cannot sign into HP account and Settings under Omen Laptop do not appear.

HP Recommended
OMEN by HP Laptop 15-ce0xx
Microsoft Windows 10 (64-bit)

When I try to login into HP acc I get a loading screen and then the program stays black.

hp acc.jpg

 

Additionally I don't see any performance options which is very bad because I will be using this laptop for games and I can't turn on the high performance options. Actually I don't see any options under "Omen Laptop".

omen laptop options.jpg

I downloaded the latest version from Microsoft store. Try uninstalling and updating Windows to latest build. Still doesn't work.

Thank you in advance!

2 REPLIES 2
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

@hristoico12

 

Welcome to HP Support community.

 

Uninstall Omen command center

1.        Open the Start menu.  

2.        Click Settings.  

3.        Click System on the Settings menu.  

4.        Select Apps & features from the left pane.  

5.        Select an app you wish to uninstall.  

6.        Click the Uninstall button that appears. If it is grayed out, this is a system app you cannot remove.  

7.         Click the Uninstall pop-up button to confirm. 

 

Install the Omen command center from Windows Store again.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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KelvinToh
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Message 3 of 3
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KelvinToh_0-1594119123345.png

 

I follow the steps but i still keep loading on the sign in HP ID and nothing happen

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