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Omen Command Center: Cannot sign into HP account and Settings under Omen Laptop do not appear.

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OMEN by HP Laptop 15-ce0xx
Microsoft Windows 10 (64-bit)

When I try to login into HP acc I get a loading screen and then the program stays black.

hp acc.jpg


Additionally I don't see any performance options which is very bad because I will be using this laptop for games and I can't turn on the high performance options. Actually I don't see any options under "Omen Laptop".

omen laptop options.jpg

I downloaded the latest version from Microsoft store. Try uninstalling and updating Windows to latest build. Still doesn't work.

Thank you in advance!

HP Support Agent
HP Support Agent
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Welcome to HP Support community.


Uninstall Omen command center

1.        Open the Start menu.  

2.        Click Settings.  

3.        Click System on the Settings menu.  

4.        Select Apps & features from the left pane.  

5.        Select an app you wish to uninstall.  

6.        Click the Uninstall button that appears. If it is grayed out, this is a system app you cannot remove.  

7.         Click the Uninstall pop-up button to confirm. 


Install the Omen command center from Windows Store again.


I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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I follow the steps but i still keep loading on the sign in HP ID and nothing happen

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