Omen Command Center Not Recognising HP Support Assistant

[Shun-Ryu_15]

I have an OMEN by HP Laptop 15-ce0xx and from what I've noticed recently, the HP support assistant seems to have been updated to the latest version. Unfortunately, now when I open the HP Omen Command Center, it keeps telling me that there is an update that requires the latest version of the HP Support Assistant which obviously is already there. Any idea on what the issue regarding this is. Or do we wait till HP sends out an update for the Omen Command Center to recognise the updated HP Support Assistant version?

[Jeet_singh · Accepted solution]

@Shun-Ryu_15,

Thank you for posting your query on HP Support Community,

Let's try these steps here: 

Let's start by running Windows Updates troubleshooter -

Download and install the troubleshooter from this link.

Now try to perform a Windows update:

1) In the search box, type and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer.

Alternatively, you can uninstall HP Support Assistant and reinstall it: 

Solution 1:

Download and install the latest version of HP Support Assistant from the HP Support Assistant website. Go to this link and click on “Download HP Support Assistant to update the current version to the latest version.

Solution 2:

Uninstall and reinstall the HP SA. Go to HP PCs - Troubleshooting HP Support Assistant (Windows 10, 8, 7) and follow the steps under “Error: HPSF.exe has stopped working” to uninstall and reinstall the HP SA.

Solution 3:

Download and update the driver from the product driver page. Go to http://hp.care/2bjHn5I and put in your complete product name to enter the product driver and software page. You can download and update the components from here.

Please let me know if this resolves the issue, or if you require further assistance!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!